A breakthrough in business management software

There are many benefits to integrating the software run by the different departments in an organisation. By sharing information between functional areas, businesses can enjoy greater efficiency, experience fewer errors from re-keying of data, and increase service levels by making it easier to give accurate, timely information from across the business to customers.

For many years, Sage has developed separate applications which cover different areas of an organisation, yet integrate closely to help businesses realise these benefits. Moving forward, we're committed to continuing the development of these integrated 'point' solutions such as Sage Line 500 and Sage CRM MME, and the integration technologies to link them.

However, we now offer a choice of approach. Released in 2006, Sage 1000 is a single business management software application designed to span operations across mid-sized businesses.
Explore the overall benefits of deploying Sage 1000 across your business, or explore how Sage 1000 can manage your processes across all the functional areas below:

• Latest Features
• Finance, Accounting and Payroll
• Supply Chain
• Manufacturing
• Distribution
• Project Management
• Sales Management
• Customer Management, Service & Support
• Marketing Management
• Web Access and Self-serve
• Business Information, Dashboards and Reporting

Sage Line 1000 - Features

• Credit Management Module - a host of new features will enable credit control teams to work more effectively and efficiently
• Reallocation of cash - where a customer's cheques has bounced, or payment has been allocated to the wrong invoice, you can now reallocate the cash straightforwardly
• Back to Back Orders - In Sage 1000 you can already easily create Purchase Orders directly from Sales Orders; now v2.1 gives you enormous flexibility over how individual orders are handled
• Customer Returns - enhancements to v2.1 mean you can process customer returns more efficiently

Sage 1000 - Finance, Accounts and Payroll

Power and depth of functionality in the back-office

Sage 1000 offers tight control over your finances, while supporting very complex business models. Key areas of functionality include:

• General Ledger - the General Ledger provides a repository for company wide transactions that can be enquired upon and reported on in any number of ways. By providing the complete financial picture for your organisation, the General Ledger is not only essential to the integrated accounting system, but also to the strategic decision making of the company. It is configurable to meet the international requirements of key territories around the world. The Sage 1000 General Ledger supports sophisticated consolidation requirements allowing multiple levels of consolidations and complex mapping of multiple Charts of Accounts. Sage 1000 also supports Inter-Entity Accounting.
• Accounts Payable - Sage 1000 gives you full control over your company's cash flow and immediate access to outstanding creditor information. The system provides flexible authorisation control to meet the requirements of your own business processes. This can either be utilised in conjunction with Purchase Order Processing with full invoice matching, or on a stand-alone basis. Flexible and secure payment methods are supported with full integration to Cash Management for reconciliation purposes. The system can handle both simple and complex foreign transactions.
• Accounts Receivable - Sage 1000 provides you with effective debt management, ensuring that cash flow is optimised and that your company's overall balance sheet remains healthy. It provides all the necessary information to make accurate and timely decisions. Complex hierarchies of customer accounts can be accommodated if required.
• Cash Management - the system allows you to monitor cash flow accurately and make informed decisions about immediate expenditure. Cash Management allows you to record comprehensive details for all types of bank account with the ability to specify how each one is integrated with the General Ledger. The module also has the ability to cope with multi-currency and provides currency revaluation facilities to ease exchange difference exposure. Automatic and manual tools for bank reconciliation are provided, allowing you to keep a consistent view of your finances with your bank.
• Credit Management - Sage 1000 provides a centralised credit control function with an integrated transaction enquiry and call logging process. Full diary management is supported with automated target call lists by credit controller. Call logging supports entry of free-format text, cheque promise dates, ad-hoc generation of statements and reminder letters, along with simple cash flow forecasting.
• BACS and International Payments - using BACS Sage 1000 can integrate automatically with the external banking community, saving time for both you and your payees. Full security is maintained including the support of passwords by BACSAFE or those issued by your bank.
  
  Output formats can be defined to support international requirements, including the facility to split a single payment run into multiple output formats. 
• Fixed Assets - provides you with control over your assets and their depreciation. It can be used individually or as part of the procurement process with full integration to the General Ledger. You can record comprehensive information for each asset, including any associated attachments to assist the management and tracking of these assets. The system has flexible depreciation methods to meet the requirements of both the commercial and public sectors.
• Absorption Costing - Sage 1000 allows organisations to maintain both budgetary and actual period-based statistics, which can then be used as part of an absorption costing process. Users are able to create an unlimited number of statistical sets such as headcount or floor space, which can be configured to cross-reference each other and create service-level recharges across internal departments. 
• Payroll - Sage 1000 allows you to accurately and quickly calculate large volumes of payroll data whilst providing full compliance with all statutory requirements. Built-in security ensures that confidential information is protected from unauthorised users. The payroll system supports requirements for larger businesses such as multiple payrolls within a single company.

Sage 1000 - Supply Chain

Maximise the value of your supply chain, build strong partner networks

Sage 1000 helps you manage a seamless flow of information and goods from your suppliers to your customers. Key areas of functionality include:

• Purchasing Operations - you can configure the Purchase Requisition authorisation rules to support your purchasing hierarchy. By consolidating multiple requisitions for the same supplier into a single purchase order, you gain opportunities for economies of scale. Purchasing commitment is tracked through to the General Ledger, and real-time budget consumption is built into the authorisation process - so you avoid the risk of over-spending.
• Inventory Control - by maximising the efficiency of your stock and depot resources, Sage 1000 helps you deliver maximum customer service at an acceptable cost. It offers real-time multisite views of current and expected stock, and extensive inventory management features.
• Waste Management - Sage 1000 provides support for EU Waste Management regulations, analysing packaging requirements based on historical transactions including despatches, recipts and imports. Across the EU two methodologies have been adopted - one for the UK and one for Germany. The majority of EU members are adopting the German approach and Sage 1000 has been designed to support both methods.
• Electronic Communication through EDI & XML - Sage 1000 includes connections to the most common EDI networks handling the various messaging standards and processing transactions to and from Sage 1000. In addition, an XML message schema has been created for the common Sales and Purchase Order Processing transactions, enabling the deployment of a complex rules-based system to process messages in and out of Sage 1000.

Sage 1000 - Manufacturing

Driving efficiency, driving growth

Whether your manufacturing operations are focused on broad markets or individual customer projects, Sage 1000 has the tools to help you do the job more efficiently with a wide range of modules covering Planning, Scheduling and Manufacturing Operations:
Planning and Scheduling
Manufacturing Operations

Planning and Scheduling

• Material Requirements Planning - provides a Direct Supply Response to meet customer demand. It may be driven from source demand elements e.g. sales orders, forecasts or works orders ensuring that all material requirements are supplied directly to meet consumer needs or by using the traditional Master Production Schedule to generate the best volume/mix per period. Whether the requirement is for a responsive, agile manufacturing company or for the batch engineering machine shop, the appropriate techniques are provided within Sage 1000.
• Production Scheduling - built around the market leading Advanced Planning & Scheduling (APS) solutions developed by Preactor International. The system helps you manage the simultaneous planning of material, capacity and other constraints, whilst responding rapidly to any changes. This powerful APS solution is tightly integrated with Sage 1000 as an out-of-the box solution that can be implemented quickly and cost-effectively.
• Graphical Planning - this module is also built around the market-leading Scheduling solutions developed by Preactor International. This is a sub-set of the Sage Production Scheduling system, providing single constraint graphical planning tools for businesses with simpler processes.
  
  By managing either machinery or manpower as a constraint, Graphical Planning facilitates improvements in efficiency and allows you to view projected delivery dates and resource utilisation. This solution is tightly integrated with Sage 1000 as an out-of-the-box solution that can be implemented very quickly and cost effectively.

• Graphical Master Production Scheduling - also based on Preactor International's solution, Graphical MPS allows the creation of an optimised Master Production Schedule (MPS) using a graphical planning environment. This enables realistic, achievable production plans to be created against sales forecasts and target stock levels. Production is planned into capacity buckets of one week duration which may be set to finite or infinite capacity.
• Rough Cut Capacity Planning - provides a rapid view of the capability of a business to build products within specified customer service levels. It is possible to identify certain bottlenecks and highlight areas where resources are being under-utilised. This prioritisation, whether by capital plant or by labour, provides a high level, fast first cut view of the resources needed, enabling management to adjust efficiently to consumer demand.

Sage 1000 - Distribution

The power to deliver

In association with other functions in Sage 1000 system - notably in Supply Chain Management - the following key areas support your drive to deliver outstanding levels of service while carefully controlling costs.

• Stock management - Sage 1000 helps you to reduce inventory and manage stock in a cost-effective, controlled way, avoiding the risks of over-investing in expensive stock or leaving orders too late to satisfy your customers. It keeps you fully in control by providing real-time multi-site views of current and expected stock alongside extensive inventory management features.
• Repetitive Route Scheduling - Sage 1000 helps you make more efficient use of resources (drivers and vehicles) by enabling you to set up details of these resources and standard routes (areas and days/dates).
  
  Sage 1000 takes on the time-consuming yet important task of generating the loads (routes/delivery dates) to which orders can be allocated, while the user produces shipping documentation, such as picking lists and despatch notes, by load.

Sage 1000 - Project Management

Tight control for your business operations

Sage 1000 offers powerful tools for handling internal or external projects, allowing you to closely track costs and manage billing:

• Job Costing - Sage 1000 provides you with an up-to-date picture of expenditure and revenue associated with specific projects. If used in conjunction with the financial ledgers, it’s possible to record purchases, revenues, time-sheets, and payroll items for each job to ensure all costs are taken into account when fixing a realistic price.
  
  The analysis of expenses and revenues posted from Accounts Receivable, Accounts Payable and Inventory Control functions are also supported.

• Project Ledger - Designed for project-based businesses, the Sage 1000 Project Ledger is a user-defined cost repository mechanism. It allows you to ‘slice and dice’ data from all angles, across any part of the organisation. Using the Project Ledger, projects may be closely followed throughout their life cycle. It is highly integrated to the General Ledger for consistent analysis of project-related data.
  
  The Project Ledger is structured so that it can be used to provide extremely detailed, multi-dimensional analysis without a proliferation of codes in the General Ledger..

• Project Billing - supports project-related posting and invoicing. It enables you to define the services to customers along with the rules for when and what to bill. The module is fully integrated with the Project Ledger and Resource Ledger. 
• Resource Ledger - Sage 1000 processes timesheets for your resources – human or otherwise. Timesheets may be quickly entered with automatic default values for locations, projects, sub-projects, charging rates, and status to minimise the data entry load.
  
  By defining the expense, resource and project type, you have complete flexibility in reporting or enquiring by activity or productivity to analyse and assess where and to what effect expensive resources are being deployed.

Sage 1000 - Sales Management

Helping you create a successful sales organisation

Sage 1000 enables your entire sales organisation to be more effective – from helping you to organise your sales teams, to enhancing your understanding of the sales pipeline and allowing you to enter sales orders more efficiently.

• Sales team management - Sage 1000 helps you to monitor the overall performance of your sales team, identify who’s winning business and who needs your help and eliminate the shocks that can destroy a good quarter. You can easily organise your teams and schedule calls using simple point and click technology that co-ordinates and fills diaries. Sage 1000 also allows the sales and lead processes to be defined to suit your individual business requirements.
• Improve individual efficiency - Sage 1000 provides sales professionals with all the necessary tools to sell more effectively, including clear diaries, comprehensive reports, user-friendly account and contact details, straightforward pipeline forecasting and call lists. Quotes and orders can be easily created, saved and ‘recycled’ in future, freeing-up more time for selling.
  Your salesteam can retrieve vital information quickly and easily, and effectively analyse and manage the sales pipeline, with a comprehensive snapshot of each sales cycle.
• Maximise the value of each sale - Sage 1000 provides a clear view of the sales cycle from first contact to final sale, allowing sales teams to effectively analyse and manage their sales pipeline. For each account, you can view the full purchase history, meaning purchasing patterns and preferences are instantly clearer and the value of each deal can be easily maximised. This also helps build relationships as discounts can be instantly checked and given to regular customers.
• Maximise the value of telesales - Sage 1000 assists in developing and maintaining market share with extensive telesales support. Whether used in outbound telemarketing or inbound order processing, its speed, flexibility and comprehensive information improve customer service and maximise sales.
  Sage 1000 helps companies with large volumes of telephone orders to handle many requirements, including mail order and counter sales, across different industries. It offers a ‘fast order capture’ facility and a wide range of reporting capabilities, including operator performance and sales trend analysis.
• Complex discounts - Sage 1000 offers a sophisticated rules-based discounting matrix, which manages a range of complex discounts automatically to avoid errors and accelerate processing.
• Multi-channel Selling - Sage 1000 supports both point of sale and mail order operations. It is particularly suitable for a mixed requirement of counter sales and back-office order processing from the same stock holding. The system handles payments by cash or credit card. Payment by credit cards may be validated online or as an overnight batch process using the latest validation and authorisation checks.
• A solution for retailers - Sage 1000 also links to Sage PayPoint. This retail system provides your business with a user-friendly point of sale environment, which allows you to conduct customer sale and payment transactions quickly, accurately and securely.

Sage 1000 - Customer Management

Build and retain loyal customer relationships

With ever-increasing supplier choice and greater demands for good customer service, staying close to your customers is the secret of today’s business success. Your Sage 1000 solution helps you create a more concise, accurate and complete view of your customers from marketing and sales to order dispatch and credit control. It helps you to understand your customers – what they have bought and when, their preferences and priorities, the business challenges they face, as well as details of all recent interactions with your company and their outcome.

• Improved customer issue resolution - Sage 1000 provides customer service professionals with user-friendly tools to access relevant customer data including purchases, call and escalation histories and emails and documents sent and received. Armed with this valuable knowledge, customer queries can be handled more efficiently, which in turn enhances and strengthens the customer experience. Job satisfaction should be improved too!
• Capitalise on opportunities - with Sage 1000, you can readily analyse, manage, and synchronise sales, marketing and customer care activities across all points of contact. Information captured once is there for all staff to see, eliminating the frustrating need for the customer to be passed from department to department and keep repeating their details.
• Tailored to your business - Sage 1000 customer management, service and support functions map closely onto the way you work, with fields, screens, tabs, tables, views, scripts, and security settings all easily modified through on-screen tools. There is complete, two-way synchronisation with Microsoft Outlook contacts, calendar (appointments) and tasks, in addition to enhanced email integration.
• Integrated contract management - efficient after-sales service with maintenance and revenue billing is easily managed with Sage 1000. It provides an efficient way to manage complex, high value equipment contracts with structured billing for recurring charges. You can bill in advance (or arrears) for services such as rental, lease, service, maintenance or support, with or without consolidated invoicing.
• Return and Repairs - Sage 1000 allows you to easily manage items returned for credit, replacement or repair. Combining speed of entry, flexibility and online information helps you improve customer service by ensuring visibility of the returned product throughout the return/repair cycle. Sage 1000 will record and track details of items returned for credit or replacement, interfacing directly into the telesales functionality, while the Repairs function includes interfaces to inventory and bill of materials.

Sage 1000 - Marketing Management

Maximising the effectiveness of your marketing spend

Sage 1000 hones your ability to target the right customer first time and measure the effect of your marketing. In doing so, it eliminates guesswork to ensure your company’s marketing resources bring you best return.
Key areas of functionality include:

• Profile building – you can use information recorded about your customers over the course of your relationship with them to build lists for targeted campaigns. Lists can be based on multiple criteria for precisely targeted marketing.
• Campaign management – assign, schedule and track marketing activities including all communications, details of leads generated and how they have been followed up.
• Campaign assessment - you can accurately track campaign costs and match actual sales results to understand your return on investment.
• Support for telemarketing campaigns – you can automatically schedule calls for telemarketing staff, and plan subsequent workflow based on the outcome of those calls. All call details such as length and outcome can be recorded, with details available to all Sage 1000 users with appropriate permissions. Connectors to Computer Telephony Integration allow further automation of your telemarketing activities.
• Support for e-mail campaigns - Sage 1000 makes it easy to create and distribute mass e-mail messages. You can create HTML e-mail templates and send attachments. Sage 1000 records all communications within a particular campaign, so that staff can easily view the exact email message received by a specific customer or prospect.

Sage 1000 - Web Access & Self-Serve

Giving your staff and customers access to the information they need – anytime, anywhere

Web technology has demonstrated its value in helping forward-looking businesses to sharpen their competitive advantage. Sage 1000 fully utilises that technology, both in terms of in-house use of the system and controlled external access for customers and business partners:

• Secure thin client access - your staff access the Sage 1000 system securely using a standard Web browser, wherever they are located. Each individual’s access to the system is precisely controlled through central user rights administration.
  
  By removing the barriers to accessing information, Sage 1000 empowers your teams to increase their own productivity and collaborate more effectively together.
• Customer self-service – via the Internet, your customers have access to a dedicated, password-protected area of your Sage 1000 system. This allows them to directly access the answers to many of their questions: they can check the status of orders, log service requests and review the status of queries and complaints. All this without tying up your time on routine customer service phone calls, allowing customer service staff to concentrate on more complex tasks.

Sage 1000 - Business Information, Dashboards and Reporting

The right information - at the right time

Sage 1000 offers users and managers powerful tools for extracting meaningful information, to assist them in day-to-day operations and strategic decision-making. You'll spend less time searching for information, and more time acting on it.

• Customisable workspace - Sage 1000 brings relevant business data from right across the system, direct to users’ desktops. In doing so, it keeps your business ahead of the game by delivering essential information proactively. Thanks to a customisable workspace or 'View', users can see at a glance their key priorities, reminders and other critical information, such as traditional ‘dashboard’ items. Purchase requisitions requiring authorisation, new orders that have arrived, top five customers of the day, calls that must be made... staff are instantly aware of everything requiring their attention. Easily navigating the screen, they can pick up on particular issues – such as noting a delay in a major order – and drill down to investigate the reasons.
  
  Views can be constructed in minutes. Different Views can be assigned to different roles, and if required users can be allowed to further customise their own view. 
  
  View a screenshot of a typical dashboard, showing a graph that has been drilled down on.
• Ad hoc queries - Sage 1000 offers a 'Find' facility to easily locate information in the system. If required, users can build more complex enquiries using multiple criteria. Such enquiries can be saved for future reference.
• Reports - Sage 1000 provides a comprehensive range of standard reports ‘out of the box’. If more information and analysis is needed, powerful reporting tools are included to customise existing reports or create new reports from scratch.